Grand Mercure Hanoi

The staffs were very kind and patient. We arrived at 6am, and informed that staff that we wish to check in. However, knowing that the check in time is 2pm, we did not hold much hope. They then got back to me and informed that they can provide me with a free upgrade to a suite and I could check in at 10am. We are very pleased with the arrangement and even though there are some misunderstanding about the payment amount (doesn’t tally with booking.com and their system), they were very patient with me and explained clearly. The room was exceptional and we decided to stay in to enjoy the facilities. Rather than stepping out as it was raining! Thank you Grand Mercure!

We loved our stay in this hotel and still talk about it. It was our first hotel in Vietnam. Room was great - spacious and comfortable. Staff were very friendly and helpful. Nice breakfast downstairs with lots of options and good setting with windows where you can watch the wonderful madness of Hanoi. Would definitely recommend and we hope to return one day.

It is newish so appearance was fresh, clean and bright. It is 1.8k to Hoan Kiem Lake. The staff were attentive, helpful and friendly. Special mention to River for sharing with us the city guide app which made our exploration of the city more enjoyable. To Thanh for pleasant conversations. Having staffs (Benjamine and Tam) who can converse made our stay at this hotel memorable and adds layer to our experience of Hanoi.

I want to start saying that the main added value of this hotel is its staff: always welcoming me with a smile that is very good when you're travelling for business. A special mention to JULIE, the girl at the reception desk that made my stay at the hotel as five stars, being always very helpful, kind and professional from my arrival until and after the check out time. Very comfortable, quiet and clean room with amazing and spacious bathroom with both shower and bath tub. Well performing WiFi everywhere. I loved also the food served at the restaurant in the evening, traditional Vietnamese dishes reinterpreted for guests from all around the world. Also the young guy at restaurant felt me like at my home. I would strongly recommend this hotel for your stay in Hanoi.

brand new hotel , super clean rooms , they have used the best of technology in the rooms and kept it as environmentally friendly as possible , Mr CU at the concierge took great care of us , Breakfast is great , good choices , good quality , reception staff in the end did apologise for the rough time I faced.comfortable beds, and instead of the lounge access they had given us free canapés and alocoholic beverages in the 2nd floor restaurant of theirs.